This website is operated and provided by KRISTINE HALL, trading as RESTORING LANSDOWNE INTERIORS ("RLI", "we", "us", "our"). RLI is the data controller of your data for the purposes of the Data Protection Legislation.
What Data is collected and how?
You are under no obligation to provide any particular data to us, however please note if you choose not to, some website functionality may not be available to you.
Data provided by You
We may collect from you the following types of data:
Your contact information when you complete the contact form or newsletter subscription forms on the website (which may include your name, address, telephone number, email address).
Information you provide to us for a specific purpose, such as when you request service or product information, special offers, emails or newsletters from RLI
Information in connection with any communications you send us, for example to report a problem or submit a query
Technical Data and automated collection
We may automatically collect or otherwise process technical information such as the date of your visit to the website, the type of internet browser and operating system you use, the Internet Protocol (IP) address of the computer you use, traffic and path data, information from cookies, and the website from which you linked to the RLI website. This is used to aid the technical administration of the website, to ensure it provides an optimal user experience for RLI website visitors and to understand demographic information.
We use this information to collect broad demographic information about the visitors to the website to improve our content and your browsing experience.
Some of this technical data may consist of cookies, which are small text files that often include a unique identifier that is sent by a web server to your internet enabled device when you visit a website. For details of how we deal with cookies, please see our Cookies Policy below.
We do not expect to hold or process any sensitive data about you. However, if it is necessary for us to do so, then we will inform you in advance of the purposes for which we propose to process your sensitive data.
For what purposes is data used?
Our primary purpose in collecting user information is to provide you with a safe, efficient, and personalised experience and to provide the goods and services you have requested. We may also use the information that you have provided to ensure that the content on our website is presented in the most effective manner for you and your computer.
By using our website and providing your data, you agree that we may use your data to:
provide the products, services and customer support you request;
enhance the quality of the website experience we can provide to you;
resolve disputes and troubleshoot problems;
prevent, detect, and investigate potentially prohibited or illegal activities;
manage, customise and improve our services, content and advertising;
tell you about goods and services and provide you with targeted marketing, service updates, and promotional offers based on your communication preferences;
Contacting You and opting out of certain purposes
You acknowledge that your data may be used by RLI to contact you by post, phone or electronic mail when necessary in connection with your use of the website and/or your purchase of products or RLI design services.
From time to time, RLI may contact you by post, phone or electronic mail in order to send you one or more of the following:
RLI design products or information you have requested
Communications relating to RLI design services you have enquired about, requested or purchased
Invoices for products or services provided
When you request information, products or design services from RLI you give us your consent to contact you for these purposes or related reasons.
You can opt-out of certain uses of the data we collect from you. You may opt out of receiving any or all direct marketing from us (see "Opting out" below).
Any data that is held with RLI shall be retained in accordance with Data Protection Legislation.
Legal basis for use of Your Data
The law permits us to process your personal data in the way that it does because the processing is:
necessary for the purposes of the legitimate interests that we pursue, which are to run and administer our business and to discharge our legal obligations to store and disclose information where necessary; and/or
necessary for the performance of our contract to provide you with goods and services; and/or
necessary in order to comply with a legal obligation to which RLI is subject.
Recipients of Data
The following categories of recipients may receive your data and process it for the purposes outlined above:
We may disclose data to provide our products and services to respond to legal requirements, enforce our policies, and protect our rights and property. The data you provide to us may also be shared with third party companies, agents, contractors, service providers or related companies (including relevant third party retailers and payment processors) if this is necessary to provide you with our products and services, respond to your enquiries or for any other related purposes.
We may also share your data with:
law enforcement agencies, other governmental agencies or third parties where we believe that it is necessary to do so in order to comply with laws or regulations, to assist law enforcement, or in other limited circumstances (for example if required by a court order or regulatory authority, to enforce the terms under which you transact or communicate with or via RLI, or if we believe that such action is necessary to prevent fraud or cyber-crime or to protect the website, our technology assets or the rights, property or personal safety of any person;
any successor in interest, in the event of a liquidation or administration of RLI; [and
Links to Other Sites
Security of Information
The privacy and protection of your data is very important to us. Although we maintain physical, electronic, and administrative safeguards to protect your data from unauthorised or inappropriate access, you acknowledge that the transmission of information via the internet is not completely secure and we cannot guarantee the security of your data transmitted to us or provided via, to, from or through the website. You accept that RLI cannot be held liable for any breaches of confidentiality that may occur as a result of the use of email. If there is any sensitive or confidential data which you do not wish to communicate by email, please contact RLI by telephone or post to arrange an alternative method of communication.
Once your data is submitted, we have security procedures in place to protect the loss, misuse and alteration of the data including Secure Server Software (SSL) which encrypts the connection between the browser and web server, securely transmits information, and prevents unauthorized parties from altering data during transmission.
Retention and Deletion of Information
All Data is stored in accordance with our internal retention and destruction policies. How long we keep your data collected through our site depends on the context in which you provide it and the purpose for which we use it. We will only retain it for as long as is necessary for such purposes, after which time we will delete it. We will keep your personal details for as long as you are an RLI client and we will keep records of any purchasing activities for up to six (6) years.
If you provide your contact details to subscribe to the RLI newsletter and direct marketing communications, your contact information necessary for this purpose will be stored on our Google Drive account indefinitely unless you ask for it to be removed. You can unsubscribe, amend your registration details or ask for your details to be removed completely at any time by emailing firstname.lastname@example.org
Transfer of Your Data outside of the EEA
Data that you submit via the website is sent to and stored on secure servers owned by or operated for us. Data may be transferred to, and stored at, a destination outside the European Economic Area ("EEA") and may also be processed by staff operating outside the EEA who work for us, or for one of our service providers, related companies, agents or contractors. Such transfers may be made in order to improve our website or to assist in our security or fraud protection activities.
We do not generally rely on your consent as the legal basis for transferring your personal data to outside the EEA, however where we feel it is necessary or appropriate we may seek to rely on your consent as the legal basis for such processing. Where we do, you may withdraw your consent at any time in the manner described below.
Where required by Data Protection Legislation, You will be given a choice when you provide us with data to opt into certain uses we may intend to make of that data, such as sending you newsletters, information or offers containing updated information about us, our goods and services, promotions, RLI blogs, customer surveys or our website. You will be able to indicate your consent to each specific proposed use by checking the relevant box to opt in. We will not send you direct marketing without your consent.
You have the option of unsubscribing from our mailing list for newsletters, alerts and updates at any time by emailing email@example.com.
We will action any opt-out request from you within 28 days.
At any time, you have the right to:
request a copy of any data that we hold about you;
information about how we process your data (for what purposes, what types, to what recipients it is disclosed, storage periods, any third party sources from it was obtained, confirmation of whether we undertake automated decision-making, including profiling, and the logic, significance and envisaged consequences, and the safeguards we rely on if we transfer your personal data from within to outside of the European Economic Area);
ask us to rectify any data that we hold about you, if you consider that it is inaccurate.
ask us to erase any data that we hold about you, if you consider that we do not have the right to hold it;
object to us processing your data in your particular situation, which you may exercise if we rely on the fact that the processing is necessary for the purpose of legitimate interests pursued by us in order to carry out that processing; and
withdraw any consent you give to our processing your data (although please note that in certain circumstances it may be lawful for us to continue processing your data even where you have withdrawn your consent).
You can exercise any of these rights by contacting us using the details below. Any request for your data must be in writing and we will respond within 28 days. Please note that we may ask you to verify your identity and ask you for more details about your request.
There may be some information which we are not legally able to disclose to you. Also, in exceptional circumstances, it may not be practicable for us to provide you with copies of all the documents that you request. If this is the case, we will explain our reasoning to you. We may have to charge you an administrative fee for the cost of providing you with a copy of certain documents.
You also have the right to complain to the data protection regulator about our information rights procedures. The regulator is the Information Commissioner's Office and their contact details are available here: https://ico.org.uk/concerns/
What are cookies?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website during your browsing session or on each subsequent visit, or to another website that recognises that cookie. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website. Some expire at the end of your session on the website, others will remain on your computer for a little longer. When you return to websites or visit websites that use the same cookies, these cookies and therefore Your browsing device, are recognised.
Cookies can be first-party or third-party. First-party cookies are cookies set by the specific website you visit i.e. the website displayed in the URL window. Third party cookies are set by third party services that appear on our website. They are set by the operators of that service and are not in our control. They are set by e.g. Twitter and other advertisers or file sharing platforms. They may use the information they obtain from your use of their cookies to track your browser across multiple websites; to build a profile of your web surfing; or, to target advertisements which may be of particular interest to You.
Cookies can be categorised in accordance with the categories found in the ICC UK Cookie guide as set out below:
Strictly necessary cookies – these cookies are essential in order to enable you to move around a website and use its features and enable services you have specifically asked for. Consent is not generally required for these cookies.
Performance cookies - these collect information about how visitors use a website, for example, by recording which pages users go to most often (usually on an anonymous basis).
Functionality cookies - these cookies allow a website to remember the choices a user makes, such as a user name or language preference.
Targeting or advertising cookies - these collect information about a user's browsing habits and are usually placed by advertising networks with the website operator’s permission.
Cookies can also be categorised in accordance with how long they are saved on your device: "session cookies" are short-term cookies that are only saved on the computer’s memory for the duration of a user's visit to the website, whereas "persistent cookies" remain saved in the computer’s memory for a set period of time, even after the browser session has ended.
The cookies we use
Our webhost Squarespace uses analytics cookies to help us monitor our traffic, understand how many visitors the website receives every day and which sections of the site users typically look at. It's a key way of a knowing how well they're doing and what they can do better. We may also use third party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our terms and conditions.
How do I refuse or restrict cookies?
If you would like to restrict or block cookies used on our website you may do so by activating the relevant setting on your browser. You will need to do this on each device that you use to access the internet. The Help or Internet Settings function within your browser should tell you how. Alternatively, you may wish to visit http://www.allaboutcookies.org/ which contains detailed information on cookies and how to delete, restrict or block them on a wide variety of browsers.
Please note some of the services on the site may not function if your browser does not accept the relevant cookies and if you select to refuse or restrict cookies you may be unable to access certain parts of our website.
Changes to this Cookies Policy
We may amend this Cookies Policy at any time without notice by posting the amended terms on the website. All amended terms will automatically take effect immediately on posting. Please check this Cookies Policy periodically to inform yourself of any changes. Your continued use of any portion of the website following the posting of the updated Cookies Policy will constitute your acceptance of the changes.